Refund policy

*Return and refund policy*

 

We want you to feel confident shopping with Flornest™. If you’re not fully satisfied with your purchase, we’re here to help.

Return Period:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return:
To start a return, please contact us at Shop.florneston@gmail.com.
Once your return request is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Address:
Flornest™
8351 Eagle Street
United States

Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items:
For safety and hygiene reasons, certain items cannot be returned, including:
– Opened or used consumable products
– Perishable goods
– Custom or personalized products
– Gift cards or promotional items

If you’re unsure whether your product qualifies for a return, contact us at Shop.florneston@gmail.com for clarification.

Exchanges:
The fastest way to receive a replacement is to return your item once approved, then make a new purchase for the desired product.

Refunds:
Once we’ve received and inspected your return, we’ll notify you about your refund status. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us here:
Shop.florneston@gmail.com